Terms & Conditions

This Agreement (“Agreement”) governs the relationship between you (“Client”) and WorkLATAM Business (“Company,” “we,” “us,” or “our”). By engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.

1. No Guarantees

Client acknowledges that the Company cannot guarantee the performance, productivity, or long-term success of any staff member placed with Client. Outcomes depend on role clarity, training, expectations, communication, internal workflows, and operational execution. The Company provides best-effort sourcing, placement, and support services only.

2. Company Obligations

The Company will hire and compensate staff on Client’s behalf, either directly or through an affiliate, in accordance with applicable labor laws and employment regulations in the staff member’s country of residence.

3. Client Responsibilities

In addition to timely payment, Client agrees to:

• Treat all staff members professionally and respectfully
• Not make direct payments to staff or engage in conduct that could create an employment relationship between Client and staff
• Comply with this Agreement and all Company policies or guidelines
• Provide reasonable cooperation, access, and information necessary for staff to perform assigned duties
  
  

4. Virtual Desktops / System Access (If Applicable)

If Client provides or requires access to systems such as virtual desktops, CRM platforms, billing tools, project management software, or hosted workspaces, access must be used strictly for business purposes.

Client is responsible for:

• Managing user access and permissions
• Maintaining data security and compliance
• Reporting unauthorized access or misuse promptly
• Allowing reasonable system maintenance or downtime without additional compensation
  
  

5. Enforcement Terms

1. Chargebacks Prohibited
   Client agrees not to initiate chargebacks. All disputes must be resolved under this Agreement.
2. No Refunds
   Staffing, onboarding, and labor costs are incurred once services begin. Refunds are not provided for hours worked or notice-period billing.
3. Governing Law & Venue
   This Agreement is governed by the laws of Nevis, with exclusive venue in Nevis.
4. Staff Definition
   For non-solicitation and related provisions, “Staff” includes any individual placed or engaged by the Company within the past 18 months.
5. Affiliates
   The Company may engage affiliates or partners for payroll, compliance, invoicing, or operational support. Client obligations remain unchanged.

6. Limitation of Liability for Staff Performance

The Company is not liable for any damages, direct, indirect, incidental, consequential, special, or punitive, arising from staff performance or Client’s use of the services. This includes, without limitation, loss of revenue, data, operational disruption, regulatory exposure, or business outcomes.

Client retains responsibility for oversight, training, system access, compliance practices, and operational management.

7. Additional Payments

Any bonuses, raises, incentives, stipends, or discretionary payments must be processed through the Company. A processing fee of 3% plus applicable pass-through costs will apply.

8. Work Hours

Standard staffing hours are up to 10 Hours per day and 40 Hours per week (typically Monday–Friday, aligned with U.S. time zones). Overtime or schedule changes require advance approval and may result in additional fees.

9. Holidays and Leave (If Applicable)

Paid time off, holidays, sick leave, and schedule policies align with the staff member’s local employment laws and any additional agreements with Client. Breaks and rest periods comply with local statutory requirements.

10. Non-Discrimination

Client agrees not to discriminate against staff based on legally protected characteristics including race, color, gender, age, disability, religion, veteran status, national origin, sexual orientation, or any other protected category.

11. Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Joint Employer Risk

Client acknowledges that failure to adhere to applicable employment, classification, wage and hour, data security, or anti-discrimination laws may create joint-employer risk. Client agrees to indemnify and hold the Company harmless from any claims arising from such violations.

13. Updates to Terms

The Company may update these Terms & Conditions at any time. Updates will be posted on the Website and/or communicated directly. Continued use of the services constitutes acceptance of the updated terms.